I Gusti Ngurah Rai International Airport, Bali, again won the world’s best award given by the global airport organization (ACI) based in Montreal, Canada, for the airport category with a capacity of 15-25 million passengers per year.
“The award was given based on a survey of customer satisfaction with airport services,” said I Gusti Ngurah Rai Airport Co-General Manager Sigit Herdiyanto at the PT Angkasa Pura I Branch Office in Tuban, Badung Regency, Bali, Tuesday (9/18/2018), as reported by Bisnis.com.
According to him, Bali Airport came out as the best champion in 2017 after competing with 340 airports in 85 countries involving around 600 thousand airport service users.
Besides reaching the best airport in the world, one of the busiest airports in Indonesia also won two other awards, namely for passengers over two million people per year.
Another third award is as the best airport based on size and region in Asia Pacific with a passenger capacity of 15-25 million per year.
The award was received directly by Sigit in Halifax, Canada on Wednesday (12/09/2018) submitted by the Director General of ACI World Angela Gittens.
Based on an explanation from ACI, the scientific methodology used in the survey, including strict quality control procedures and neutrality commitments, is an airport service quality survey to measure service user satisfaction.
Sigit said that several advantages in the assessment, including the convenience of waiting rooms, service personnel, security, and car parking such as multi-level parking and airport environment.
A number of entertainment activities are also often carried out according to themes such as commemorating religious holidays or adjusting to the typical characteristics of the holiday season.